Privacy Policy

Last Updated: January 2025

At Proliferaite, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our mobile applications, websites, and AI-powered development tools.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment and billing information
• Communications with our support team

1.2 Usage Data

We automatically collect certain information when you use our services:

• Device information (device type, operating system, unique device identifiers)
• Usage statistics and analytics
• IP address and general location information
• App performance data and crash reports
• Feature usage and interaction data

1.3 PitchGrid-Specific Data

When using PitchGrid, our sports video analysis application, we may collect:

• Video content uploaded for analysis
• Performance metrics and analysis results
• User-generated annotations and comments
• Training data and progress tracking

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our mobile applications and services
• AI Development: To train and improve our AI models and algorithms
• Personalization: To customize your experience and provide relevant content
• Communication: To send you updates, notifications, and support messages
• Analytics: To analyze usage patterns and improve our products
• Security: To detect and prevent fraud, abuse, and security issues
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and storage services
• Analytics and performance monitoring
• Payment processing
• Customer support services
• Marketing and communication tools

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety and prevent illegal activities
• Respond to emergencies

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Usage Data: Typically retained for up to 24 months for analytics purposes
• Video Content: Retained according to your preferences and subscription terms
• Support Communications: Retained for up to 3 years

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you use.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information